Of course, some patients have real difficulties in making ends meet. A doctor or a doctor`s office administrator can determine when this is actually the case. People lose their jobs, divorce or face catastrophic illness. These people need our help, and they will be really grateful if you can give them a break. How many times have patients come into your office, received quality medical care, including a load of arms, free drug samples, and gone without paying a penny? Probably more often than you want to remember. Winning patients at the time of service is crucial in an industry where the cost of doing business almost doubles every year, but paying a price for care makes almost everything uncomfortable. Our main task is to deal with people`s medical and emotional needs, and one way or another, we have to work to demand payment for these services without seeming unpleasant. How do you deal with this delicate situation without offending patients or giving court? Start with the development of a written payment policy. If your office charges patients for missed appointments, be sure to include this information in your payment policy. (Putting it on your appointment cards isn`t a bad idea either.) I think patients should only be charged for missed appointments if they know in advance the potential. Thank you for choosing us as our primary supplier. We strive to provide you with quality and affordable health care.
Since some of our patients had questions about patient liability and insurance for the services rendered, we were advised to develop this payment policy. Please read it, ask us any questions you may have and sign up in the room provided. A copy is provided on request. A payment policy lets your patients know what you expect from them and what they can expect from you. A well-thought-out policy will prevent patients from being surprised by their financial commitment when they receive their services. There will also be some legal protection in your practice if a patient does not pay what you can move in. The people responsible for the payment (for example. B are responsible for the full amount of the bill; Patients in health plans are responsible for all amounts that are not covered by their insurance; Some patients are hesitant to pay something in advance simply because they do not understand how their insurance works or what benefits are covered. You may have asked the patients, “Why does the doctor need my $10 or $20 co-payment on top of what he already receives from the insurance company?” These patients generally do not try to be difficult or play the system, they simply need to be informed about supplements, deductibles and services covered and not covered. Most insurance companies now have automated fax systems that can usually provide you with this information in minutes.
With a phone call, the system faxes a description of your patient`s services at your office, including deductible, surcharges, covered services and out-of-pocket limits. This extremely valuable service can make things much easier when they approach your patient through their financial responsibility. Our office keeps these faxes in the patient`s card so that they can be easily transmitted when a question arises about coverage or liability. You can also use your payment policy (or a separate policy) to declare discounts for payers if you offer them. Our practice offers a discount equal to what Medicare allows if payers pay at the time of service. If they do not pay, they will not receive the discount. In our opinion, $42.50 in the bank is worth well over 50 $US, who sit on receivables for 90 days. You`d be amazed at how grateful patients are for the discount and how much it can help your firm`s cash flow.